Working in IT Support isn't just about fixing problems - it's about staying organised, proactive, and ensuring systems run smoothly every day.

Responding to Support Requests

• Categorize incoming issues
• Prioritise based on business impact
• Communicate clearly with users

Maintenance & Monitoring

• Check server and equiptment health
• Keep systems and software up to date
• Proactively review logs

Troubleshooting Network Issues

• Use essential commands like Ping, tracert, ipconfig, nslookup
• Check network connectivity
• Restart and maintain network devices

Managing User Accounts & Access

• Create and manage user accounts
• Reset passwords and enhance account security
• Deactivate expired accounts